Thrifty NZ Manual for Australian Auto Club Agents

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Thrifty NZ Manual for Australian Auto Club Agents 14
Ferry Crossings between Islands
We will meet pre-booked clients arriving off scheduled ferry
services between the hours of 0800 (8:00am) and 1800
(6:00pm) only. Reservations for pick-up outside these hours
are on a ‘request’ basis only and an additional fee of $51.75
including GST may apply. This fee will be payable direct to
Thrifty by the renter at the time of collecting the vehicle.
Payment
Thrifty accepts Visa, MasterCard, American Express and
Diners Club cards. The credit/charge card must be in the
name of the authorised renter. Third party credit/charge
cards are not acceptable. Please note Thrifty will charge a
transaction fee of 1.9% + GST for all amounts transacted
on a credit card. Your client will be required to leave credit
card details as a deposit. At the conclusion of the rental any
additional charges payable by your client will be calculated
and detailed on the rental agreement, together with any
balance to be collected. Unfortunately we’re unable to
accept a cash deposit.
Refund Policy
Where the client returns early and there remains an
unused rental period of the rental, Thrifty will only charge
for the actual days the client had the vehicle(s) at the rate
applicable for the actual length of hire used.
Rental Period
Rates are based on a minimum rental period of one day (24
hours from the time the rental starts). At Thrifty we allow
a 59 minute grace period, after which an extra full day will
be charged.
Renter Qualification
The minimum rental age is 21 years. All intending drivers
must present a valid full national driving licence, which has
been held for at least one year. A current international
driving licence or translation must accompany driving
licences issued in a language other than English. There is
an extra charge for additional drivers (see above for more
details). Minimum rental age and other requirements for
additional drivers will be the same as for the renter.
Please refer to “Underage Surcharge” and “Additional
Driver Surcharge” under our FAQs.
Restricted Roads
Driving any Thrifty vehicle on the following roads
is prohibited and constitutes a breach of the rental
agreement. Your client would be fully liable for any damage
to the Thrifty vehicle or Third party property occurring as
a result:
• North Island: Ninety-Mile Beach (Northland)
• South Island: Skippers Canyon Road (Queenstown)
Road Safety
Thrifty has developed a 7 minute road safety video in
English, German, French and Chinese to help educate
drivers on what’s different about driving in New Zealand.
We welcome you to share these helpful videos with
your customers prior to departing on their journey to
New Zealand. Visit
safedrivinginnewzealand.aspx for more information.
FAQ continued